JPMorgan Learning Director Executive 

United States, Texas, Plano 

156573855

As aLearning Director on the Payments Learning team, you will develop and deploy best-in-class Payments training for front office and product professionals. As a senior member of the team, you will partner closely with the business to develop and support Payments training programs for professionals across the Payments organizationand Global Banking

Job Responsibilities

• Work closely with Payments Learning team leader to ensure that the team is achieving its mandate to deliver top quality Payments training programs to stakeholders
• Partner closely with senior business stakeholders to perform needs analysis, develop training strategy and execute all aspects of training programs
• Coordinate overall strategic planning for broad training agenda for front office Payments professionals including Sales and Product as well as Payments learning for banking colleagues
• Own end to end development and execution of select training programs including curriculum design, logistics, planning, pre-work, speaker prep and post-program activities, including feedback solicitation and analysis
• Act as facilitator and coach to ensure that programs are well executed
• Ensure that the Payments Learning team initiatives are properly managed with appropriate resource allocation, flawless program coordination, administration and rollout
• Oversee and lead the execution of special projects
• Coach and mentor team members

Required Qualifications, Capabilities, and Skills

• 10+ years’ experience in Payments or Learning & Development
• Previous people management experience
• 10+ years’ experience in program management
• Ability to effectively lead/facilitate programs in both in person and virtual delivery
• Experience with performing in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Strong work ethic – reliable, committed, productive, cooperative, self-disciplined, accountable, strong attention to detail
• Ability to work collaboratively with team members and productively in virtual team environment
• Strong written and communication skills; able to interact with employees at all levels of seniority
• Superior analytical and decision-making skills, combined with the ability to think innovatively
• Bachelor’s Degree