Td Bank Chargeback Analyst - Merchant Solutions Canada, Ontario, Toronto 155031595
Job Description:
As the Chargeback Analyst, you will act as a subject matter on the chargeback dispute resolution process and provide expert advice to our merchants, TDMS business partners and team members in accordance with the Payment Card Network Rules and Regulations.
The chargeback Analyst will be responsible for triaging and actioning incoming Chargebacks, utilizing analytical and decision-making skills to research disputes and make accurate and appropriate decisions based on findings and PCN regulations to deliver legendary Merchant experience.
In this role you will interact with Merchants, as well as contact centre representatives and other business partners within TDMS, so strong professional written and verbal communication skills are a MUST. Additionally, you will demonstrate excellent customer service skills, ensuring you remain friendly and professional while dealing with merchants.
Key Accountabilities:
- Triage incoming merchant inquiries and other internal stakeholders.
- Process all Chargebacks and retrieval requests according to department and individual PCN mandated deadlines adhering to MET Chargeback policies and procedures mitigating loss and maintaining a high level of productivity and accuracy.
- Respond to all Merchant queries and escalations regarding these cases in compliance with the PCN regulations
- Use professional communication to uphold value-add relationships with business partners.
- Own all administrative work associated with all cases assigned for first chargeback debits, Pre arbitrations, arbitration, pre compliance, compliance cases and MFOCUS tickets.
- Ensure cases assigned are worked within SLA
- Demonstrate a good understanding of the chargeback procedures and its application for all PCN's
- Ensure that General Ledgers are reconciled in a timely manner and its record is kept up to date.
- Superior organizational skills and with a high level of attention to detail
- Support the Chargeback team as required with Adhoc functions .
- Intermediate Microsoft Excel skills
- Self-starter with strong planning and time management skills
Education and Accreditation:
- University or College degree and / or relevant work experience
- Strong Payment Card Network knowledge and/or prior Chargeback Experience
Hours of operation: Shift work 9:00-5:00pm M-F. Flexibility required.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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