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EY CBS-BMC-Creative Services-Senior Associate-Workflow Coordinator 
India, Kerala, Kochi 
154735636

18.09.2025

Role Type-Visual Design

Your key responsibilities

  • Capture customer requirements for creative projects, allocate tasks to the team members based on their bandwidth and skillset, while negotiating deadlines and providing the cost estimates accordingly
  • Ensure resource estimates and actual assignments are recorded and regularly updated in the internal systems
  • Meet and exceed customer expectations, turnaround time and team efficiency
  • Maintain an appropriate level of work within the team to meet utilization targets and alert the managers of any workload issues
  • Maintain billing records and time tracking and produce routine and custom reports, as necessary
  • Participate and contribute to the discussions on workflow planning, scheduling, delivery and overall cost-effectiveness
  • Stay up-to-date with firm-wide time tracking mechanism, and socialize/advocate the same to the teams/customers
  • Train new employees on operational standards and time-tracking processes
  • Liaise with the third-party vendors for procuring images, background music and any other assets
  • Anticipate project risks, delays and any other roadblocks and proactively communicate to team managers for redressal \
  • Act as the go-to person for volume management, project clarification, and handling customer expectations

Skills and attributes for success

  • Organized, adaptable and detail-oriented
  • Knowledge of creative production process
  • Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade
  • Ability to interact effectively and positively in a fast-paced environment
  • Strong negotiation skills and the ability to manage multiple priorities against tight deadlines
  • Experience in ensuring resource efficiency and stability of production

To qualify for the role, you must have

  • Bachelor’s degree/College diploma
  • At least 5 years of related experience in a fast-paced global environment
  • Experience in working directly/independently with customers

Ideally, you’ll also have

  • Knowledge in Power BI and PowerApps
  • Team management experience

Technologies and Tools

  • Microsoft Excel, PowerPoint, Word

What we look for

  • Creative problem-solving mindset with a flexible can-do attitude
  • Ability to manage challenging, high-visibility projects end to end (project/resource planning, scoping, evaluating project needs, providing cost estimates, managing expectations, negotiating deadlines, and communicating with customers)
  • Confidence, maturity and ability to build strong client relationships
  • Experience working with global clients
  • A strong team player who is comfortable working collaboratively with others
  • Ability to deliver exceptionally under tight timelines and high client expectations

What we offer

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.