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The Role:
As a manager in Partnership Tech and Operations, you will be responsible for engaging with leaders across U.S. Card and supporting LOBs as well as leaders from our external partners to drive and deliver intent while maintaining the highest levels of well managed excellence. The Manager will be responsible for leading independently and overseeing BAU well managed activities, delivery of new intent and management of intent changes. The Manager will also be responsible for identifying improvements and establishing well managed processes across both vertical and horizontal teams.
Responsibilities:
Understand the heart of our the partner and able to represent intent to multiple teams and client stakeholder groups while taking into account the broader end-to-end Card and enterprise needs
Review processes and intent end-to-end, through the eye of the business, customers and other key stakeholders, and deliver well-managed products
Develop new intent / processes with a focus on documentation and audit readiness
Partner cross-functionally to provide strategic and tactical thought leadership to effectively drive results
Build relationships and collaborate with key stakeholders to develop strategies and/or ensure delivery of commitments
In partnership with stakeholders, prioritize intent with the most business value and deliver on them
Create and deliver effective presentations and communications to senior management; guiding and influencing senior management discussions and decisions
Drive an Operational Excellence mindset
Deliver our well-managed agenda with an eye toward continual process improvement and actively share learnings across the team
Train and develop of others, as necessary
An Ideal Candidate Possesses:
Excellent communication skills to engage intent owners across a variety of levels and experience
Strong problem identification, resolution and analytical abilities
Experience in management of multiple tasks concurrently, in an autonomous environment
Have a risk management and control focus with a high level of personal accountability and ownership of their role
Strong project management skills with a product mindset
Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail
Builds strong relationships, collaborates and influences across levels and functions, and delivers great results through others
Asks the tough questions and challenges the status quo
Solves complex problems and drives action across the organization
Thinks end-to-end and puts the customer first
Understands regulatory and operational risk
Is technologically fluent (or conversational) - need to be able to navigate in a technology world
Represents the organization well across the company and externally; enhances the organization’s brand
Creates high levels of energy and motivation throughout challenges and obstacles
Develops strong relationships with client teams, partner leaders and other stakeholders
Is a good decision maker, and able to bring a healthy, balanced approach to business with a strong customer focus
A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience
Basic Qualifications:
Bachelor's Degree or military experience
At least 3 years of Process Management, Project Management or Risk Management experience
At least 1 year of experience in Relationship Management
At least 1 year of experience using Google Suite
Preferred Qualifications:
Masters Degree or MBA
4+ years of Process Management, Project Management or Risk Management experience
2+ years of Relationship Management experience
3+ years of experience in management of multiple projects concurrently in an autonomous environment
PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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