HP AI Customer Experience Intern 

United States, Texas 

153935051

Description -

The Program:

Key Responsibilities:

• Enhance Online Shopping Experience: Collaborate with our global e-commerce team to analyze and measure the online shopping experience using AI-powered insights, understanding how our customers find and purchase HP products. Measure and learn about key CX elements including Customer Satisfaction (CSAT), Sentiment, Behavioral Analytics, Conversion Impact, Pain Points, Delighters, and Net Promoter Score (NPS).
• Support Customer Interactions: Learn about e-commerce support across various channels, including digital, chat, phone, and SMS, and how we leverage AI tools to assist customers with their inquiries and issues efficiently.
• Drive Customer Loyalty and Personalization: Use customer feedback and AI analytics tools to develop strategies that foster customer loyalty and tailor personalized experiences. Contribute to initiatives that ensure each customer feels valued and understood based on their behavior, preferences, and shopping habits.
• Collaborate Across Global Teams: Work closely with cross-functional e-commerce teams around the world to ensure a seamless and cohesive customer experience, leveraging AI to enhance collaboration and decision-making.

What You'll Gain:

• Real-World Experience: Get your hands dirty with real projects that impact our customers and business, incorporating AI technologies.
• Skill Building: Learn valuable skills in customer experience management, data analysis, AI integration, and cross-functional collaboration.
• Mentorship: Receive guidance and support from experienced pros in the field.
• Networking: Connect with professionals across various departments and build your professional network.

Qualifications:

• Currently pursuing a degree in Business, Marketing, Communications, Computer Science, or a related field.
• Strong communication and interpersonal skills.
• Passion for customer service, creating positive customer experiences, and interest in AI technologies.
• Ability to work independently and as part of a team.
• Analytical mindset with the ability to interpret data and make recommendations.

HP offers a comprehensive benefits package for US Interns working at least 20 hours weekly, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off ( )

  • Available hours are pro-rated based on hire date and scheduled hours

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.