Citi Group Quality Specialist - C05 FLORENCE 

United States, Kentucky, Florence 

153871841

Responsibilities:

• Review documents for accuracy, consistency, and compliance with business guidelines and tracks discrepancies.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Investigates and resolves complex issues pertaining to the evaluation of life and waiver of premium claims to identify benefit eligibility.
• May correspond with regulatory, law enforcement and vendors.
• Escalates complex issues to higher levels.
• Demonstrates technical/administrative expertise.
• Assists managers with training team members.
• Has frequent opportunities to make procedural choices for decisions related to process improvements; however, comprehensive process decisions are made by management.
• Reviews quality results and identifies process gaps and helps determine solutions.
• Communicates regularly with department management and external sites to ensure consistency/quality of processes.
• Works under little to no direct supervision while performing job duties.
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team goals; and, impacts the business by ensuring the quality of the tasks or services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Basic MS office knowledge
• Experienced in Customer Contact Center
• Good interpersonal skill and work as a team.
• Customer service oriented.
• Be able to work in flexible schedule and to work under pressure.
• problem solving mindset

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: