changing lives.
One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology’s Global Policies and within the set parameters of Align’s Values.
In this role, you will…
- Secure on-time Customer payments and provide them with requested documents
- Facilitate the identification and resolution of any customer disputes
- Handle incoming and outgoing calls (internal as well as external)
- Daily contact with regional Credit Collection Teams and SSC Costa Rica
- Identify held orders and take appropriate actions and follow up
- Manage the credit limit exceeded process in accordance with Global Credit Policy
- Allocate and clarify payments and perform account reconciliations when required
- Pro-actively manage the pre-due, dunning and overdue processes
- Run complex reports and provide in depth analysis to the relevant stakeholders
- Analyze and follow up Payment Plans
- Monthly analysis of the bad debt provision
- Liaise with the third-party collection agency
In this role, you’ll need …
- Bachelor’s degree in Finance and/or Order to Cash experience (minimum 4 years)
- Excellent written and verbal communications skills in English
- Strong and efficient communication and problem-solving skills
- Motivated to broaden your knowledge and experience in all aspects of Order to Cash
- Customer centric and solution-oriented state of mind
- Continued Improvement mindset, Implementing new procedures and efficiency gains
- Good knowledge of IT tools, especially SAP and Excel
