Cellebrite Senior Solution Expert 

United States, District of Columbia 

153558186

Responsibilites:

• Must know the company’s products inside and out with understanding of all functions, main value points, and solution roadmap.
• Lead customer’s journey from deal closure to renewal: Help customers plan and define the best ways to utilize Cellebrite’s solutions and services to match their investigation missions. Lead and execute 1 to 1, 1 to few and 1 to many engagements with customers with the purpose of enhancing value realization and success of customer’s objectives.
• Engage in Investigative techniques research and activities to shed light on our blind spots and share findings with Cellebrite team and with customers
• Identify areas for improvement within Cellebrite’s solutions to address gaps in customer workflows.
• Ensure a high level of customer focus (internally and externally) with care and attention to customer priority issues and appropriate levels of customer communications.
• Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc.
• Work closely with Cellebrite R&D and Product Team to share feedback and keep up to date on the solution roadmap
• Lead IU focused customer engagements by conducting thought leadership presentations through webinars, workshops, keynote talks, and blog posts
• Engage with key decision makers in investigative units to enable IU focused solutions
• Work closely with our customers, ensure adaption and customer satisfaction from our investigation and intelligence solutions

• Experience working as an investigator with Law Enforcement and/ or Governmental Agencies
• Experience in preparing and writing warrants and subpoenas, and prosecution briefs
• Experience in CDR analysis, CCTV footage review, LPR review, multi-source analysis – major advantage
• 3–5 years of experience in Customer Success / SE or other customer-facing roles – plus
• Strong analytical skills and demonstrated creative problem-solving approach
• Experience in court testimony – plus
• Experience working in a global environment