JPMorgan Spanish Required Collections Dialer Blend Specialist II 

United States, Arizona, Tempe 

151872591

Job Responsibilities:

• Work in a call center environment with 100% phone-based customer interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with customers.
• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies, showing resiliency and adaptability in a fast-paced setting.
• Take ownership of each customer interaction, treating them with respect and responding with empathy.
• Work both independently and as part of a team.
• Abide by all applicable regulatory and departmental practices and procedures.

Required Qualifications, Capabilities, and Skills:

• Fluency in both Spanish and English is required.
• Minimum of 2 years of customer interaction or support experience, either by phone or face-to-face.
• Minimum of 1 year of computer experience, utilizing multiple applications in a Windows-based environment.
• High school diploma or GED required.

Preferred Qualifications, Capabilities, and Skills:

• Ability to multitask using a computer while providing customer support.
• Comfortable in a fast-paced, consistently changing environment.
• Previous experience in Collections, Sales, Retail, or Customer Service.
• Passion for helping people by solving problems and explaining solutions.