Nokia RCCA Quality Specialist 

United States 

151745822

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running. TheNetwork Infrastructure​

JoinOptical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, we’ve united two industry leaders to create an optical networking powerhouse—combining cutting-edge technology with proven leadership to redefine the future of connectivity.​

• Lead and facilitate RCCA investigations for internal issues.
• Apply Human Factor Analysis and Classification system (HFACS) to identify human contribution to quality,
• Use problem-solving tools (5 Whys, Fishbone Diagram, 8D, DMAIC, etc.) to identify root causes and implement effective corrective actions.
• Collaborate with cross-functional teams (Engineering, Production, Maintenance) to develop, validate, and monitor corrective/preventive actions.
• Track and manage PQM (PIC Quality Management) documentation and ensure timely closure.
• Conduct quality audits (internal) and support external audits
• Analyze quality metrics (scrap, rework, etc.) to identify trends and improvement opportunities.
• Maintain quality documentation in compliance with ISO
• Train staff in quality processes and root cause methodology as needed.
• Contribute to a culture of continuous improvement and quality excellence.

• Strong understanding of root cause analysis tools and techniques.
• Familiarity with ISO standards and quality systems.
• Excellent problem-solving and analytical skills.
• Strong communication, facilitation, and report-writing abilities.
• Proficient in MS Office.

Education & Experience:

• Bachelor’s degree in Engineering, Quality, or related technical field (or equivalent experience).
• 2–5 years of experience in quality assurance or manufacturing with a focus on RCCA and CAPA processes

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark