Amazon Business Analyst Ring Customer Service EMEA 

Portugal, Miragaia e Marteleira 

151105147

This role will be a fully remote role within Ireland, reporting to the International Service Delivery Manager based in Ireland.Key job responsibilities
* Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
* Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
* Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
* Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
* Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
* Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
* Generating complex queries to dive deep on process issues
* Draft concise documents communicating results to stakeholders with data visualization
* Manage projects from start to finish including data gathering, synthesis, modeling, and communication of insights
* Hold stakeholders accountable for project work and timelines
* Influence development roadmaps to build scalability and automation into reporting and analysis
* Innovating to improve customer experience

- Experience defining requirements and using data and metrics to draw business insights
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
- Bachelor's degree in business or analytical discipline