Responsibility
- Ensure employee queries are resolved as tier 1 support within agreed upon SLAs, Objectives and KPIs;
- Partner with key stakeholders on employee queries requiring input and guidance from them;
- Administers employee changes across the hire-to-retire cycle in our People Systems;
- Ensures employee documentation is provided to employees in line with established SLAs, as well as stored as per the relevant legal guidelines and process;
- Liaise with external (payroll) provider to safeguard correct employee registration with local authorities;
- Continuously seek ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency;
- Ensure accuracy and timeliness of monthly payroll report validations to safeguard correct monthly payout;
- Execute processes, procedures and documents in line with standard operating procedures as well as compliant with global & local employment law and legislation;
- Provide training to new hires, stakeholders and employees on People Ops processes;
- Partner with relevant stakeholders to ensure relevant HR content and guides remain up to date;
- Act as People Ops project member in People Department initiatives
- Is responsible for the day-to-day operations of their account.
Requirements of special knowledge/skills
- A Bachelor degree or equivalent job experience;
- 2-3 years of relevant experience in People Operations;
- Experience partnering with internal and external stakeholders across the HR functions;
- Strong understanding of HRIS systems, Workday experience preferred;
- Excellent communication skills in English;
- Ability to work effectively as an individual and as a team member; ● Demonstrated strong analytical skills, attention to detail and accuracy;
- Passion for continuous improvement of our service to employees as well as of our core processes;
- Ability to manage work in a fast-paced, dynamic environment; ● A flexible, positive and problem-solving mindset; versatility to adapt to changes.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
