SAP Senior Client Delivery Manager Enterprise Cloud Services Palo Alto 

United States, California 

148464752

CDM TASKS

• Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
• Continuously increase client trusted advisor relationship with executives and key stakeholders
• Demonstrate accountability as the single orchestrator for end-to-end delivery.
• Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
• Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
• Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages
• Identify service improvements and delivery opportunities and realize the value for the client
• Track and report on business growth and upsell throughout the entire engagement lifecycle
• Expected to spend up to 20% of time onsite at client location

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
• SAP Basis, technology and/or functional knowledge are very important
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
• Strong project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Accustomed to working in an international and global virtual matrix organization
• Experienced in the area of IT service providers and managing outsourcing engagements
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
• High proficiency in English. Additional languages are a big plus
• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
• Certification in project management methodology (e.g. PMP) is beneficial

WORK EXPERIENCE

• 4~6+ years’ experience in project management or SAP Operations
• 4~6+ years’ experience in a customer-facing role
• 8+ years' experience in SAP Basis and/or infrastructure operation/development is preferred

We win with inclusion

San Jose
Palo Alto