Cisco Licensing Specialist 

Portugal 

148459298

You will develop an in-depth knowledge of the Line of Business supported while providing tactical support for customer concerns and owning critical issues. On some occasions you will be the last point of escalation to resolve customers’ more sophisticated issues.

You will interact regularly with global counterparts to share new acquired knowledge, address ongoing challenges and provide solutions to issues.

• Superb communication skills
• Builds strong team relationships with other Licensing specialists, Sales team members, product management team members and other organizations within CX and Cisco.
• Solid focus on the customer experience and driving a positive customer outcome.
• Accountable for swiftly engaging and addressing customer needs and critical issues on escalated cases. Leads with a sense of urgency.
• Optimally solves problems independently or as part of a team, depending on the nature of the incident.
• Handles customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.
• Technical skilled around Cisco's licensing models and products
• Ability to quickly learn and implement new concepts and provide constructive feedback.
• Continuous improvement demeanor & ability to strategically contribute to innovation and improvement opportunities.
• Ability and willingness to share knowledge with peers and other teams.

• Deliver licensing support to partners and/or customers
• Take ownership of resolving moderate to highly/critical sophisticated problems, depending on the customers' needs; often times being the last level of escalation
• Share their knowledge with peers and others in the organization
• Escalate issues/problems to the responsible parties for product/process enhancement
• Work closely with their colleagues and other teams to achieve common goals
• Strive to technical excellence and expertise

• BA / BS degree or equivalent
• Verbal and written English proficiency
• 2+ Years Experience interacting with customers and partners
• Eager learner who is passionate with developing in-depth knowledge not just of the line of business supported, but a desire to expand that knowledge across other services supported in the organization
• Ability to understand and drive alignment to associated business teams, strategy, and key initiatives
• Proactively identify and respond to customer needs and escalations, while continuing to meet performance goals
• Proven track record on both leading and participating in collaborative work efforts, across theatre and work function, to deliver effective outcomes

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)