Microsoft Senior Manager Global Customer Operations 

United States, Texas, Austin 

148355461

Required Qualifications:

• Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 8+ years’ experience in procurement, supply chain, logistics, operations-related roles, or engineering
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 12+ years experience in procurement, supply chain, logistics, or operations-related roles
  • OR Master's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 8+ years experience in procurement, supply chain, logistics, or operations-related roles
  • OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 27, 2025.

• Drive operational performance across an end to end Spares Supply Chain on behalf of the customer, monitoring performance vs. customer service level agreements (SLA) commitments and quarterbacking the actions needed to ensure operational excellence.
• This role will have dual responsibilities from a customer support and Supply Planning standpoint – (a) acting as the single point of contact for an identified customer base with programmatic accountability for Spares Supply Chain performance for the customer and (b) driving demand / supply plans to achieve service targets for the customer.
• If there are gaps in customer performance or supply, drive issue resolution across multiple cross-functional teams to include root cause, preventive action, and sustainability of improvement efforts.
• As the face of the Spares Supply Chain across all levels of the customer, build collaborative relationships with key customer contacts, acting as the voice of the customer back into the Spares Supply Chain with feedback and insights enabling priority setting.
• Other
  • Embody ourand