Capital One Senior Business Manager - Servicing Operations Strategy & Analytics Lead 

United States, Virginia, Arlington 

148122132

Some of the strategic initiatives you’ll be leading or supporting include:

• Facilitating the integration of Discover products, services and processes

• Identifying key customer friction points and working with Tech, Product and Operations on solutions that improve customer experience and loyalty and drive business value

• Revamping key components of our servicing strategy (e.g. multichannel servicing strategy, policies, segmentation, routing)

• Assessing opportunities to converge our Card and Bank servicing strategy

In this role, you will get to work with several senior leaders and across several functions including Tech, Product, Integration Management Office (IMO) and Operations. You will have full ownership of critical bodies of work and will get access to dedicated BA and DA resources to get the job done.

You might be an ideal candidate for this role if

• You’re a truth seeker who takes a hypothesis driven approach to solve complex problems and works in quick iterations towards the Answer To The Case

• You have a passion for solving real world problems and improving customer satisfaction

• You enjoy executive storytelling, deck building and pitching business recommendations

• You have experience operating in “white space” and turning fuzzy ideas into concrete and structured solutions

• You bring great teamwork and influencing skills to the table

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in quantitative analysis

• At least 2 years of experience in qualitative analysis

• At least 1 year of experience in people management

• At least 1 year of experience in project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5+ years of experience in quantitative analysis

• 5+ years of experience in qualitative analysis

• 2+ years of experience in people management

• 2+ years of experience in product development

• 2+ years of experience in financial modeling

• 2+ years of experience in economic forecasting

• 2+ years of experience in project management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.