Philips Technical Field Service Manager Servicechef Patientövervakning 

Sweden 

147794938

Technical Field Service Manager (Servicechef, Patientövervakning)Job Description

As ayou will be responsible for our installations, operational service deliveries forHospital Monitoring SystemTechnical Implementation Specialists

As a part of this you are responsible for:

• Planning and leading the team, ensuring effective installations with high quality.

• Recognize customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs

• Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations

• Working with district sales and project management to provide value added projects installations of solution

• Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area

• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level

To succeed in this role, you should have the following skills and experience:

• Prior experience of technical field service and maintenance, preferably from Med Tech industry

• Education in IT or Engineering (bachelor/master level) is a must have

• 3-5 years proven track of successful managerial experience

• Self-going and result driven with strong personal ownership

• Team player and experience from cross-functional work with great communication skills

• Fluency in English and Swedish – both verbally and in writing is a must have

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