Microsoft Director Consulting- Data 

India, Telangana, Hyderabad 

146659374

People Management

• Managers deliver success through empowerment and accountability by modelling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Pre-Sales Support

• Coaches' teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field.
• Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team.

Technical Delivery

• Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography.
• Participate in project reviews and guide the team in resolving complex delivery issues like estimations, architecture, design, stakeholder management etc. Interface with other groups to help the project team unblock issues.
• Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed.
• Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed.
• Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards). Invests time nurturing relationships with customers to understand their business needs/goals and helps drive successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction.
• Supports delivery leads and guides their team on managing escalations, reports issues, analyzes situations, and facilitates the process of resolving issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers.
• Proactively engages with internal team and customers/partners to address customer/partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction. Engages others to determine the root cause and establish recovery actions to improve the experience. Identifies trends and insights to determine best practices to develop, fosters a customer-focused culture, delivers positive customer/partner experiences, and shares those experiences with the team. Develops and maintains engagement with customers and partners and ensures a quality customer/partner experience.

Intellectual Property Management

• Work with Consultants & Architects in identifying common patterns across projects and build frameworks, copilots and intellectual property (IP) that can be reused across projects to deliver faster. Ensures readiness of team and knowledge sharing in alignment with business needs.

Business Development

• Ensures readiness of internal teams to develop business and drive awareness.
• Participates in deal reviews and provide feedback
• Identify new opportunities to build offerings based on the new technologies or industry needs

Readiness

• Create readiness roadmaps for different technologies in alignment with market trends and Microsoft Product groups which can enable readiness for the team.
• Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with World Wide Learning and readiness teams. Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies.

Operational Excellence

• Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work and drive operational excellence and endorses skills through established processes (e.g., One Profile). Ensures compliance adhering to processes/procedures to positively impact the bottom line (e.g., time reporting/approvals).

Change Management

• Communicates the business strategy and how the strategy is aligned with the team's work. Communicates change initiatives and engages the team in adapting to changes.

Other

• Embody our and