JPMorgan Client Service Account Manager - Senior Associate 

United States, Arizona, Tempe 

145684493

Join JPMorgan Chase Global Banking as a Client Service Account Manager in the Client Onboarding and Service team. In this role, you will support a portfolio of large corporate clients, helping them effectively utilize our Payments Products and Services. Our Service organization acts as a central hub for resolving client issues, supporting their business operations, identifying product and service gaps, and discovering development opportunities. By leveraging your expertise in client and product management, you will recommend strategies to drive client growth and enhance operational efficiency.

Job Responsibilities:

• Key advisor and proactive partner to the client, providing advice/consultation on decision making
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Convey complex ideas and client issues with confidence
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualification, capabilities or skills

• Minimum of 5+ years of relevant industry and/or functional experience
• Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Ability to effectively partner with internal colleagues and external clients
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
• Flexible hours to accommodate 7-4pm work shift for Tempe, AZ.