Amazon Solutions Engineer Developer Engineering Team 

United States, Washington, Seattle 

145442039

Key job responsibilities
- Escalation level debugging and troubleshooting for app developers
- Analyzing, solving, and creating solutions for developers
- Developing documentation and other materials to support developers
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools to aid operations and maintenance.A day in the life
As a Solutions Engineer on the team, you will work directly with developers, handling incoming queries and dig into details to analyze and resolve issues. Your key responsibilities would be to ensure: 1) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed, 2) New App Launch Support, for un-managed partners 3) Operational Excellence to improve time-to-resolution and reporting on tactical support

- Bachelor's degree in computer science or equivalent
- 4+ years of technical support experience

- 4+ years of software development with object oriented language experience
- Proven track record in working on enterprise level large scale n-tier applications
- Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
- Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
- Detailed knowledge of the UNIX/Linux operating system and tools
- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- Demonstrated skill and passion for problem solving and operational excellence.