Salesforce Success Architect Health Cloud 

United States, Indiana, Indianapolis 

145062285

Job Category

Job Details

Key Responsibilities:
As a Success Architect specializing in Health & Life Sciences, you will:

• Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Health Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.

• Lead with Expertise – Serve as a trusted Health Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Health Cloud innovations, ensuring they are equipped with the latest product developments, best practices, and emerging trends.

• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.

• Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.

• Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Health Cloud customers.

• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.

Basic Requirements:

• Solution Design & Architecture

  • 5+ years of experience in software, system, or enterprise architecture.

  • Expertise in Salesforce products, platform capabilities, technical governance, and best practices.

  • Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.

  • Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.

  • Familiarity with Health and Life Sciences industry and vertical-specific solutions (preferred).

• Communication & Leadership

  • Ability to assess business objectives, propose solution options, and drive stakeholder alignment.

  • Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.

  • Skilled in creating clear, visually compelling design documents for diverse stakeholders.

  • Proven ability to lead discussions, influence decision-making, and advocate for best practices.

• Strategic Thinking & Problem Solving

  • Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.

  • Provide data-driven insights on customer success stories and industry trends.

  • Passion for continuous learning and staying ahead of emerging technologies.

Desired Technical Skills:

• Expertise in Health Cloud

  • Strong knowledge of Salesforce Health Cloud features, including Data Model, Patient and Member Services, Care Orchestration, Provider Network and Relationship Management, Utilization Management and automation tools like Flow and Einstein Bots, among others

  • Ability to configure and optimize these features to meet business needs.

• Data Management & Integration

  • Proficient in designing and managing data models, relationships(lookup/master-detail),validation rules, and data governance best practices.

  • Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica), and third-party connectors.

  • Specificities of Health Cloud: Clinical Data Model, Person Accounts, Unified Health Scoring, Data Protection Regulations

• Secure & Scalable Architecture

  • Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations.

  • Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.

  • Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations, and suboptimal sharing and security model configurations.

• Salesforce Development

  • Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC).

  • Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing.

  • Familiarity with governor limits and best practices for efficient code execution.

• System Integration & Extensibility

  • Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures.

  • Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect and Event Relay.

Certifications:

• Required: Salesforce Admin, Salesforce Advanced Admin,

• Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect),Health Cloud Accredited Professional credential

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Posting Statement

For Colorado-based roles, the base salary hiring range for this position is $121,300 to $166,800. For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500. For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: