US Bank Merchant Payment Services Sales Operations Specialist United States, Georgia 144554129
Job Functions
You will be responsible for providing general administrative support to the Digital Sales team. The position will be responsible for supporting the teams by handling lower value and less complex sales and completion of administrative tasks.
· Assist the Sales team with administrative tasks
· Contact customers on behalf of U.S. Bank Merchant Services to follow up on inbound queries (i.e. sales opportunities)
· Proactively contact U.S. Bank Merchant Services prospects and customers with information surrounding products and services;
· Prospect and build a pipeline of qualified leads by contacting existing and new customers via outbound phone calls and emails.
· Track all contacts and activities in the CRM database.
· Qualify prospects by using strategic questioning techniques.
· Identify and overcome objections and execute follow-up actions.
· Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.
- High school diploma or equivalent
- Typically three to five years of customer service experience or a related administrative role
Preferred Skills/Experience
- Bachelor's Degree or equivalent
- Excellent communication and interpersonal skills (verbal and written)
- Experience and interest in the payments or SaaS industry considered an asset
- High energy and comfortable with digital tools and technologies to drive sales productivity
- Experience using Salesforce.com or another CRM, and Microsoft suite of office products
- Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc
- Ability to perform interest calculations and account adjustments
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.87 - $27.84 - $30.62U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
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