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Netflix Senior Ad Operations Specialist United States, California 143530910
01.05.2024
In this role, you will
- Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality & efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement - partner with Ad Operations Managers on build/analysis of quality dashboard.
- Maintain current training documentation updated throughout the lifecycle of the material
- Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of escalation to troubleshoot
- Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)
- Collaborate with Ad Operations Managers to document trafficking/setup, updates and workflow optimizations.
- Work with Product and Engineering teams to execute testing for product offering enhancements.
- Serve as internal Ad Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.
The ideal candidate has:
- 4+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams.
- Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation.
- Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency.
- A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)
- Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.
- Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting.
- Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
- Excellent verbal and written communication skills and exceptional attention to detail
- Fluent in English, additional languages are a plus
- Experience supporting multiple regions and timezones
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