JPMorgan JP Morgan Wealth Management- Senior Associate Business Process Analyst 

United States, Texas, Plano 

143234868

Job responsibilities

• Quality assurance activities including performing off the phone testing of processes and procedures
• Assist in developing, writing, and maintaining procedures; Evergreen ownership of designated procedures within JP Morgan Wealth Management Answers
• Monitoring and reporting on important metrics
• Perform analyses using spreadsheet and database tools; make recommendations to management based on findings
• Building and delivering communication and training to Team Leaders
• Liaise between organizations, across sites, lines of business, and various teams to represent the business
• Identify and report areas for process improvements, gaps, or outages; build cases studies and documentation to perform needs analysis
• Root cause analysis and evaluation
• Frequently leads projects/complex assignments with little supervision. Ensures projects are completed according to established timelines and budget
• Responsible for writing charters, requirements, and collecting/organizing documentation as well as preparing presentations for Sr. or Executive Management

Required qualifications, capabilities, and skills

• Minimum of three years of related experience or financial services industry experience
• Strong compliance record in prior position(s)
• Experience in writing and preparing presentations, training materials, or test scenarios
• Excellent oral and written communication skills. High degree of comfort presenting information to large audiences at various levels of the organization
• Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across businesses lines and key support functions
• Strong analytical/problem solving skills
• Experience identifying areas for process improvement and creating efficiency within a process
• Strong time management and prioritization skills
• Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment
• FINRA Series 7 licensing required

Preferred qualifications, capabilities, and skills

• 1-2 years sales and relationship management experience preferred with a proven track record of success
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, Webstats (strongly preferred)
• Bachelor’s degree preferred or equivalent work experience required