Boston Scientific Software Developer - ServiceNow Virtual Agent & Intelligent Automation 

United States, Massachusetts, Marlborough 

143155598

Your responsibilities will include:

• Collaborate with HR stakeholders to identify and define use cases for chatbots and virtual agents.
• Understand business requirements and translate them into technical specifications.
• Design, develop, and implement conversational interfaces and intelligent automation solutions.
• Utilize platforms such as ServiceNow, Automation Anywhere, and Moveworks for creating chatbots, virtual agents, and automated workflows.
• Stay abreast of emerging technologies within natural language processing (NLP), large language models, general and generative AI, and machine learning.
• Take end-to-end ownership of the technical solutions you build ensuring their reliability, scalability, and adherence to best practices.
• Teach and guide other automation developers in leveraging virtual agents and chatbots effectively.
• Leads organizational readiness and training to facilitate adoption of emerging technologies
  

Required qualifications:

• Hands-on experience in designing and implementing conversational interfaces, chatbots, and virtual agents.
• Knowledge of natural language processing/understanding (NLP/NLU) techniques and Large language models (LLM).
• A Bachelor’s degree in computer science, information systems, or a related field. Or 4 years of work experience in intelligent automation development
• Expertise in workflow-based logic, the ability to understand and document a business process, design a technical solution, and develop the solution using various technologies.
• Background in troubleshooting/problem solving techniques and tools
• Familiarity with ServiceNow’s large language model capabilities and natural language understanding (NLU workbench)

Preferred qualifications:

• Proficiency in ServiceNow platform development, including custom applications, workflows, and Virtual Agents.
• Experience with a leading intelligent automation platform (Preferred: Automation Anywhere, UiPath) for creating intelligent automation solutions.
• Experience working with distributed scrum teams, and agile methodology/principles.
• Experience with Human Resource operations and processes.
• Ability to influence across a complex work environment including global processes.
  

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.