Sony Solution Delivery Support Engineer 

United States, California 

140894479

Key Responsibilities:

• Pre-Sales Support:

  • Work with the sales team to understand customer requirements and design solutions that leverage Sony’s Networked Live products.

  • Conduct technical demonstrations and proof-of-concept activities to showcase product capabilities.

  • Assist in creating technical proposals, tender responses, and solution architecture documentation.

  • Provide expert advice during customer meetings and discussions to address technical queries.

• Solution Delivery:

  • Oversee the end-to-end solution delivery process, from initial planning to final deployment.

  • Coordinate with internal teams (e.g., R&D, Product Management) to ensure solutions meet customer requirements.

  • Develop and maintain project plans, schedules, and documentation to ensure clarity and transparency.

  • Ensure all delivered solutions adhere to industry standards and best practices.

• Post-Sales Support:

  • Serve as the primary technical point of contact for customers post-sales, providing support for deployment, configuration, and troubleshooting of products.

  • Manage and deliver solution implementation projects, ensuring timely and successful deployment.

  • Provide on-site and remote support to diagnose and resolve technical issues.

  • Conduct customer training sessions to ensure effective use of Networked Live products and solutions.

  • Document support cases, technical issues, and resolutions thoroughly.

• Customer Success:

  • Maintain high levels of customer satisfaction through proactive communication and problem resolution.

  • Monitor customer environments to anticipate potential issues and provide preemptive solutions.

  • Advocate for customers within the company to ensure their needs are addressed and they receive the best possible support.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.

• 3+ years of experience in a technical support, solution delivery, or systems engineering role, preferably in the media transport or broadcast infrastructure industry.

• Strong knowledge of IP networking

• Experience with shell scripting (e.g., Python) for data migration and bulk data import

• Practical experience of troubleshooting in a Linux environment (Red Hat, CentOS).

• Experience withvirtualization/containerizationtechnologies (Hypervisors, VMware, Docker).

• Proven project management skills with experience in delivering complex technical solutions.

• Excellent troubleshooting and problem-solving abilities.

• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Willingness to travel as needed for customer support and project delivery.

Preferred Qualifications:

• Broadcast technologies, and media transport protocols.

• Practical experience of working with broadcast IP technologies (SMPTE ST 2022, SMPTE ST 2110, NMOS, AES67).

• Familiarity with REST-based interfaces is a plus.

• Experience with Nevion products, Sony IP-based products, or similar technologies is a strong plus.

Who You Are

• Customer-focused with a passion for delivering exceptional service and solutions.

• Proactive, self-motivated, and able to manage multiple tasks and projects simultaneously.

• Collaborative team player with excellent interpersonal skills.

• Detail-oriented with strong organizational and documentation abilities.

What We Offer

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• A dynamic, innovative, and supportive work environment.

• The chance to work with cutting-edge technology and leading industry professionals.

The anticipated annual base salary for this position is $102,000.00 to $134,000.00. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.