Primary Responsibilities
- Ensure that initiatives have clear outcomes, scope, success criteria, and alignment with overall business objectives.
- Design, build and maintain an overall program execution plan and roadmap to support and implement activities related to people, process, and technology that span across multiple business functions.
- Identify workstreams and monitor the execution of the program per scope, schedule, resourcing, and budget
- Establish team structure for each workstream, providing direction to project leads and coordinators on various workstreams to manage scope, timelines, deliverables, and risks to the overall program
- Create and monitor measures of success / KPIs for the program
- Partner with Change Management to identify a change management strategy and plan to ensure business readiness, engagement, and adoption
- Establish governance structure, handling any issues and proactively mitigating risks
- Facilitate effective communication and collaboration across various business units and stakeholders (Product Management, Engineering, Sales, Security, Legal, and Marketing), ensuring transparency and alignment throughout the project lifecycle.
- Serve as an escalation point on risks, issues, and decisions, course-correcting as needed
- Provide regular updates to stakeholders and leadership on program status, milestones, and key performance metrics.
- Establish program rhythm of business – including communications, status reports, and readouts to stakeholders and leadership
- Design and deliver executive-level presentations as needed
- Bring an outstanding blend of business and technical acumen
- Ensure the use of program management best practices, methodologies, and tools to enhance project execution efficiency and effectiveness.
- Contribute to a culture of accountability, collaboration, and continuous improvement across the Central Operations.
- Perform other related duties as assigned.
Knowledge, Skills and Abilities
- Demonstrated knowledge of program and project management methodologies – waterfall, agile, kanban, etc.
- Demonstrated experience in strategic planning, program development, resource allocation, budget management, and risk assessment.
- Proficiency in program management software and tools to facilitate efficient program planning, tracking, and reporting.
- Strong interpersonal skills, high emotional intelligence, and ability to develop effective partnerships across the company to engage, align, and gain stakeholder buy-in.
- Analytical mindset with the ability to synthesize information, solve problems, and make data-driven decisions.
- Ability to communicate effectively across written, verbal, and presentation formats to all levels of the organization from team members to executives
- Ability to give executive summaries to any level of leadership is key
- Strong organization and time management skills to keep programs on track
- Ability to manage effectively in fast paced environment with multiple deadlines and competing priorities
- Strong business acumen and understanding of enterprise-level processes and the interplay between functions, particularly Product Management and Engineering, Customer Support, Customer Success, Sales, Marketing, Technology Services, Finance and Accounting.
- Ability to think strategically and act tactically as needed and be willing to roll your sleeves up.
- Has a learning mindset, keeps up on industry trends, research, and best practices.
Qualifications
- Bachelor degree or equivalent experience
- MBA or equivalent desired
- PMP, PgMP, or other relevant project management certifications are highly desirable
- 12+ years of experience in program management, with a proven track record of successfully leading and delivering complex, high-impact projects at technology-based companies or within technical domains
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $144,712.00 - $217,068.00