BMC BHOM Customer Success Specialist 

United States, Ohio 

140031247

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.

• Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.

• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

• Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy.

• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.

• You have the ability to embrace, live, and breathe our BMC values every day!

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)

• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.