SAP Outage handling Specialist - Basis / Hana DB 

India, Karnataka, Bengaluru 

140022209

What you'll do

As an IT Technology Services Specialist, you will be responsible for:

• Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix

• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

• Ready to work in shifts and weekends. (No night shift)

• Presentation to senior management on incident trend, analysis and action plan

• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs

• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team

• Coordination of international teams in global projects / crisis handling / de-escalation initiatives

• Driving war rooms for critical escalations

• The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster

What you bring-

• BE / B.Tech / MCA from a well reputed institute

• SAP NetWeaver Certified Technology Consultant

• ITIL Foundation certified

• Project member in an international environment and able to work effectively in international and virtual teams

• Capable in technical documentation and creation of knowledge-based assets (KBAs)

• Customer centric

• Continuous learner and faster adopter of new technology / process

• Analytical and solution-oriented thinker

• Expert grade communicator with good networking skills

• Willing to work during APJ / EMEA working hours

• 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.

• Work experience in dealing with customer incidents

• Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.

• Good Knowledge of Network and Storage

• Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector

• Exposure to ITIL framework

• Experience of safeguarding Customer relationship

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