SAP Technology Services Senior Specialist-Outage Handling 

India, Karnataka, Bengaluru 

527943286

What you'll do

As an Outage Handling Senior Specialist, you will be responsible for:

• Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
• Ready to work in shifts and weekends. (No night shift)
• Presentation to senior management on incident trend, analysis and action plan
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
• Coordination of international teams in global projects / crisis handling / de-escalation initiatives
• Driving war rooms for critical escalations
• The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster

What you bring-

• BE / B.Tech / MCA from a well reputed institute
• SAP NetWeaver Certified Technology Consultant
• ITIL Foundation certified
• Project member in an international environment and able to work effectively in international and virtual teams
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Customer centric
• Continuous learner and faster adopter of new technology / process
• Analytical and solution-oriented thinker
• Expert grade communicator with good networking skills
• Willing to work during APJ / EMEA working hours
• 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
• Work experience in dealing with customer incidents
• Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
• Good Knowledge of Network and Storage
• Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Exposure to ITIL framework
• Experience of safeguarding Customer relationship

​