Amazon Technical Infrastructure Program Manager Tech Deployment & Field Support 

United States, Massachusetts 

139856721

The Program Manager will be responsible in developing new work scopes on a program including, generating RFPs, setting requirements and Service Level Agreements (SLAs) for vendors, managing resource expectations, and tracking hardware status. As a TIPM II, you will own either a full program or a program region. Your responsibility includes, setting standards and maintain quality across your projects. This role will handle highly technical work scopes related to the installation of robotics equipment and addressing project management escalations that may arise during installations at construction sites or live operation warehouses.This position requires 30-40% travel. Valid US driver’s license required. Travel is required across the United States. International travel opportunities may be available for interested candidatesKey job responsibilities
Critical Skills:-Proven ability to manage multiple priorities in a fast-paced environment-Strong project management and budget control skills-Knowledge of robotics engineering systems and components-Self-starter with strong leadership reporting capabilities-Experience presenting to director-level leadership-Expertise in tracking project KPIs and metrics-Ability to manage technical escalations and testing processes-Strong analytical skills with data-driven decision making-Technical proficiency in reading CAD models and technical drawingsA day in the life
You will have quite diverse and dynamic environment, as your responsibilities often span multiple projects, teams, and strategic initiatives. You will have exposure to cross functional teams and leaders across the company. You will have ownership and responsibility for defining and executing processes that deliver both savings and productivity for Amazon. You will have a direct impact on our commitment and delivering results. You will be part of a growing, fast paced, and fun team.

- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with project management methodologies (e.g., Agile, Scrum, Waterfall)
- Strong analytical and problem-solving abilities
- Proficiency in project management tools (e.g., JIRA, Microsoft Project, Trello)
- Ability to work effectively in a fast-paced, dynamic environment

- Knowledge of DevOps practices and tools
- Master's degree in a related field or MBA
- Experience with cloud platforms (AWS, Azure, Google Cloud)