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Apple People Services & Technology Manager India, Karnataka, Bengaluru 137428543
16.05.2024
Key Qualifications
- Strong experience in implementing and managing HRIS technology solutions is required with experience of Workday strongly preferred.
- Knowledge and experience delivering global Human Resources operations, processes and management systems is strongly preferred.
- Experience developing new teams & fostering an innovative, technology driven approach to operational activities.
- Proven ability to design complex processes and drive both internal and cross-functional organisation change
- Strong customer focus mindset, attention to detail and ability to see problems from both a customer service and engineering solution perspective.
- Excellent communication & teamwork skills with ability to influence multi-functional teams, build strong relationships with all business partners.
- Experience of portfolio & program management best practices, project management practices, risk & issue resolution.
- Ability to prioritise multiple work streams in a dynamic & changing environment.
- Strong mentorship, coaching skills, ability to make good hiring decisions for Apple and develop individual contributors to maximise strengths and diversity of skills in a team.
- Position requires strong knowledge of analytical teams and the tools they use. Understand technical concepts involved in analytics initiatives and foster creativity and innovation across the team.
- Knowledge of software development best practices, coding principles and experience building large scale solutions in a global enterprise.
- Ability to engage, understand and make decisions related to systems architecture concerns and strategy.
- General understanding of current industry trends in the areas of AI/ML.
- Experience scaling teams to provide a broad set of day-to-day support services to business teams. This would include establishment of SLAs, intake process’s and ticket management.
- Scorecard creation, knowledge of call-centre/help desk measurement techniques & metric definition.
- Ability to understand complex business problems and translate those problems into tangible solutions which can be understood and implemented by technical teams.
- Ability to engage with different procurement / vendor agreement cost models required to maximise value add to the business team based on cost, FTE/contractor ratio & onshore/offshore ratio levers.
Description
The role will require the manager to stay current on technology and analytics trends to support People and HR teams. The right person will have a natural leadership ability, good communication skills and an eye for talent to grow a strong team in the region.
Education & Experience
Masters level degree or equivalent from reputable college in the area of computer science or information management systems.Apple benefits programmes vary by country and are subject to eligibility requirements.
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