Uber Sr Software Engineer - GenAI Chatbots 

United States, West Virginia 

136745485

About the Role

We are seeking a strong and passionate software engineer with experience in building chatbots.

• You will be responsible for creating scalable, reliable, manageable chatbots that deliver on conversational requirements at Uber by bringing together LLM prompts and Assistant building platforms at Uber.
• You will be owning customer facing chatbots that impact the support experience of millions of customers.
• You will also be leading the NLP based chatbot to GenAI based chatbot migrations as well as augmenting the existing GenAI chatbots with new features and capabilities.
• Your responsibility will include identifying required changes across Uber’s engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences.
• You will be mentoring junior engineers to become successful owners of chatbots. GenAI technology is continuously evolving and our rationalized adaptations and iterations will need to be at the same pace.
• You must be able to design and drive large projects from inception to production.

You will work with stakeholders, product managers, scientists, partner engineering teams to gather requirements and translate them into a platform feature. Must be a great communicator, team player, and a technical powerhouse.

- - - - Basic Qualifications ----

• 5+ years of experience in software development.
• Experience with:
• Scalable system architecture design
• Production-quality services, deployment, monitoring, and reliability.
• Microservice designs, gRPC or REST API development
• Ability to decompose complex business problems into clean, extensible, performant services and systems
• Excellent problem-solving skills and the ability to work in a collaborative team environment.
• Comfortable in leading multi-disciplinary teams with respect
• Focus on code quality in terms of coverage, code reviews
• Excellent technical writing skills to communicate design, requirements, flows, architecture
• Fluent in one of these programming languages: Golang, Scala, Java,
• Comfortable in one of these scripting languages: Javascript, python
• Experience in machine learning, GenAI, or LLM technologies.
• Experience with building conversational assistants
• Experience with large scale distributed systems like Kafka and cloud platforms like AWS, GCP, or Azure.
• Familiarity with communication channel interfaces eg: WhatsApp, SMS, slack

- - - - Preferred Qualifications ----

• Experience developing and launching GenAI products at scale.
• Experience with Dialog management systems like Google Dialogflow, Amazon Alexa

For Sunnyvale, CA-based roles: The base salary range for this role is USD$185,000 per year - USD$205,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .