Amazon Senior Practice Manager Shared Delivery Team ProServe 

Japan 

13380253

RESPONSIBILITIES AND ABILITIES* Hire and develop specialised business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration)
* Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
* Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
* Work closely with the industry and customer focused practice leadership to allocate out new hiring requisitions by specialty supporting the market demand and planning process.
* Collaborate with the ProServe recruiting team to optimize sourcing, interviewing, and onboarding to meet hiring demands at scale.
* Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.
* Collaborate with our Global Specialty Practice on skills and portfolio development.
* Enable communities and career development for technical specialties.
* Collaborate with enterprise sales managers and practice managers to develop strong customer and partner relationships.
* Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
* Guardianship of project delivery quality across a region (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers.
* Implement effective delivery mechanism, including centralization, to decrease effort and increase speed for our customer achieving their business outcome.
* Own the customer feedbacks, corrective actions and distributes learnings in a way that continually increased customer satisfaction.
* Document and use completed projects, inclusive lessons learned, to communicate and educate to the entire sales force of the Japan ProServe capability.Key job responsibilities
About the team
Diverse Experiences
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· Enterprise IT consulting and delivery experience with global Fortune 500 companies.
· Experience of leading professional services delivery teams in the areas of IT service management, cloud computing, or IT Strategy.
· Building and leading teams at a global level.

· Previous consulting/IT advisory services experience; technical depth and the credibility to sell complex transformational IT consulting engagements.
· Demonstrated ability to work in ambiguity and scale systems, processes and teams.
· Previous experience in an organization that has built and/or sold products/platforms.
· Ability to develop scalable/repeatable solutions across multiple lines of businesses and customers.
· Track record of leading technical teams and ability to distill technical information to technical or non-technical customers.