JPMorgan Content Design Lead Vice President 

United States, Ohio, Columbus 

132844837

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job Responsibilities

• Partner with the Enablement team to drive and own the tools, guidelines, and governance of federated content design.
• Drive content strategy for our Product Design Language definition and rollout:
  • Audit experiences across mobile and web to identify patterns and develop guidelines.
  • Recommend research and experimentation plans around content and guidelines.
  • Update voice, tone, and standards reference materials; socialize with content designers across DCE.
• Manage Content Office Hours, reviewing work, applying guidelines, and collaborating with content designers and product owners from LOB teams.
• Develop and maintain onboarding materials for new DCE content designers.
• Partner with Research on content-related qualitative and quantitative efforts, guiding better content experiments and scaling learnings from experimentation.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals.
• Demonstrated ability to successfully manage multiple priorities, follow schedules, and meet deadlines.
• Strong influencing and negotiation skills.