JPMorgan Senior Lead Software Engineer - Java/AWS 

United States, New York, New York 

131348512

Job responsibilities

• Creating an outstanding employee experience and a winning culture, by providing clear direction and vision to the team, resulting in a place where people are excited to come to work everyday
• Manage day-to-day employee activities, including coaching, timekeeping, performance management, recognition, and conducting disciplinary action when needed
• Developing employees through effective coaching and career development conversations
• Ensuring team members adhere to standards and expectations, fostering accountability
• Onboarding new team members
• Schedule strategically and manage the floor tactically to meet service levels
• Conducting call observations to review quality of service provided
• Resolve problems, conduct research, and address complaints
• Supervise licensed staff effectively, ensuring adherence to registration and compliance tasks
• Building strong relationships with colleagues and partners across the enterprise, enhancing collaboration
• Maintaining an effective risk and controls environment by identifying and mitigating potential risks, and exercising sound judgment to protect our firm and clients

Required qualifications, capabilities, and skills

• 3 + years of financial services or brokerage experience
• Strong business and investment acumen, and knowledge of investment products, Individual Retirement Accounts (IRAs), managed (wrap) accounts, and employee benefit programs required
• FINRA Series 7, 63 (or equivalent) required, and ability to hold registration in all 50 states and territories
• FINRA Series 9/10 (or equivalent), required or must obtain within 90 days of employment
• Experience with networking, partnering, and influencing leaders in various parts of the organization to move the business forward
• Effectively manage multiple priorities in a fast-paced environment; adaptive to change
• Ability to balance producing strong results with proper risk management, strong compliance record in previous position(s)
• Excellent communication skills, highly professional and experienced in creating and presenting information

Preferred qualifications, capabilities, and skills

• 1 or more years leading people in the brokerage industry preferred
• Proven experience in a leadership capacity, ability to motivate and drive performance at an individual and team level
• Ability to embrace change and maintain a coachable mindset to navigate business shifts
• Ability to utilizes data and insights to make informed decisions and drive performance

Operating hours:Our current target operating hours areMonday – Friday, 7 a.m. – 8 p.m. CT and Saturdays are 7am - 4:30 CST