Amazon AWS Media Delivery Specialist Support Strategic Industries 

United States, Kansas 

131304169

Key job responsibilities
Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events and other media workloads.
A day in the life
As an Enterprise Account Engineer specializing in media delivery, you will:* Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
* Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
* Interface with customer project managers and technical owners to understand key technical and operations requirements
* Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success* Oversee video delivery performance by monitoring both customer and service metrics
* Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
* Own customer-facing and internal communication during production impacting incidents
* Work independently with customer engineering and operations teams
* Build training materials, runbooks, and operational plans to help a key expanding team

- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 5+ years experience with Content Delivery Networks [CDNs] (e.g AWS CloudFront, Akamai, EdgeCast, Fastly) or commensurate experience with underlying technologies including networking, DNS, HTTP, and/or TCP/IP.
- 5+ years of experience in systems engineering or technical operations support, with some customer-facing responsibilities
- 3+ years of experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- Ability to travel up to 10%, primarily regionally

- Experience with Cloud Providers, especially Amazon Web Services
- Ability to understand and communicate business and technical needs
- Excellent communication skills including facilitation, negotiation, and conflict resolution
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
- Ability to interact with and influence technical personnel at all levels
- 2+ years’ software engineering experience
- Familiarity with one or more Linux-based scripting language (e.g. Python, Bash, JavaScript, etc.) or object oriented programming languages (Java, C++, C#)
- Willingness to work closely with customers during high profile live events, including nights and weekends