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Apple Sales Expert Retail Customer Care China, Shanghai 13051996
18.11.2024
Description
You will learn about Apple Products and become a specialist on product features and related accessoriesYou need to understand how to use multiple sources of information to stay current on product, policies and technology changesYou will set the customers' expectations after they have placed their order, e.g."what happens next," to ensure a favorable end-to-end purchasing experience Enter new sales orders into the appropriate system(s) where appropriateSeek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement
Minimum Qualifications
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- You are confident with asking for the sale and has strong passion to introduce solutions to customers
- Comfortable working in an ambiguous environment
- Have the flexibility of work shifts within Monday to Sunday, 8 hours per day, 40 hours per week
- Customer-focused, shrewd, alert individual
- Strong communication skills, both verbal and written
- Consultancy and solutions-focused
- Can translate “tech speak” into everyday, understandable terms
- Ability to maintain a positive outlook in fast-paced work environment
- Adaptive and flexible to changing technologies, process and environments
- Possess a drive for results, demonstrates a degree of drive and determination
- Ability to work autonomously
- Team work ability
- Chinese typing speed should be above 90 WPM and can manage typing while talking
- Has passion on Apple products, be willing to learn and explore product details through self-learning
Preferred Qualifications
- Previous record of hitting targets in a sales environment
- Complex problem solving abilities
- Previous exposure in a customer facing environment
- Function well in a dynamic, performance-based call centre environment where calls are monitored, recorded and assessed
- Has experience with both Mac and PC
- English communication skills with verbal and written preferred
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