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Tesla Application Support Engineer Factory Software Night Shift United States, Texas, Austin 129966073
06.04.2025
What You’ll Do What You’ll Bring
- Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site
- Triage issues that come from production sites and ensure they are being resolved or routed to the proper teams
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
- Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
- Work as an incident commander of production-critical calls that require coordination between cross-functional teams
- Root cause analysis with cross-functional teams and provide clear, concise, data/log-backed context on issues as well as immediate corrective action and/or planned preventative action to mitigate future negative impacts
- Maximize productivity in a constantly changing environment of shifting priorities
- Bachelor’s Degree in an Engineering field, evidence of exceptional ability, or equivalent experience
- Must be willing and able to work a 12-hour night shift on a rotating schedule of 3 or 4 days per week, following an AWS (Alternative Work Schedule) format
- Knowledge of any MES, WMS, or ERP system
- +2 years of support experience
- +2 years of working knowledge of SQL
- +1 year of experience with Python, Go, or another software development language
- +1 year of experience with monitoring tools like Prometheus, Grafana, Splunk
- Must be able to understand integrated systems and their dependencies
- Strong organizational skills along with a demonstrated ability to manage multiple tasks simultaneously, and excellent interpersonal skills, energetic, & a self-starter
- The individual must be well-versed in all Microsoft Applications (Excel, Word, PowerPoint)
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