Job Summary
As a, you'll play a critical role in supporting clients using both AtlasRTX and Verse.ai products. You'll ensure customer success across texting and web-based engagement platforms as we continue to integrate our solutions and deliver seamless support. You will work cross-functionally and remotely with a team of passionate, mission-driven individuals as we evolve into one great company with unified tools, processes, and goals.
Responsibilities
- Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
- Build and deliver C-Level executive presentations to articulate results and value
- Conduct business reviews of account performance, lead segmentation and prioritization efforts, and oversee win/loss and other predictive analytics
- Demonstrate success with renewal and retention strategies
- Provide proactive, day-to-day support to clients
- Turn clients into champions by ensuring ongoing value and engagement
- Identify and pursue expansion opportunities to grow revenue
- Meet or exceed KPIs including net revenue retention and customer satisfaction
Qualifications
- 3+ years of experience in SaaS or CCaaS
- Experience in account management, customer success, or adjacent roles- working with Enterprise clients with substantial Annal Contract Values
- Strong communication and relationship-building skills
- Strategic thinking and problem-solving ability
Bonus Skills
- Experience with SaaS, product management, and/or AI platforms
- Familiarity with CRM tools like Salesforce and Hubspot
- Experience using customer success platforms such as Totango and Gainsight
- Proficiency with data visualization and analytics platforms like Power BI or Sigma