NICE Customer Success Manager 

United States, Oregon 

128864800

Job Summary

As a, you'll play a critical role in supporting clients using both AtlasRTX and Verse.ai products. You'll ensure customer success across texting and web-based engagement platforms as we continue to integrate our solutions and deliver seamless support. You will work cross-functionally and remotely with a team of passionate, mission-driven individuals as we evolve into one great company with unified tools, processes, and goals.

Responsibilities

• Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives

• Build and deliver C-Level executive presentations to articulate results and value

• Conduct business reviews of account performance, lead segmentation and prioritization efforts, and oversee win/loss and other predictive analytics

• Demonstrate success with renewal and retention strategies

• Provide proactive, day-to-day support to clients

• Turn clients into champions by ensuring ongoing value and engagement

• Identify and pursue expansion opportunities to grow revenue

• Meet or exceed KPIs including net revenue retention and customer satisfaction

Qualifications

• 3+ years of experience in SaaS or CCaaS

• Experience in account management, customer success, or adjacent roles- working with Enterprise clients with substantial Annal Contract Values

• Strong communication and relationship-building skills

• Strategic thinking and problem-solving ability

Bonus Skills

• Experience with SaaS, product management, and/or AI platforms

• Familiarity with CRM tools like Salesforce and Hubspot

• Experience using customer success platforms such as Totango and Gainsight

• Proficiency with data visualization and analytics platforms like Power BI or Sigma