Expoint – all jobs in one place
מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Limitless High-tech career opportunities - Expoint

NICE Customer Success Manager 
United States, Oregon 
128864800

29.05.2025

Job Summary

As a, you'll play a critical role in supporting clients using both AtlasRTX and Verse.ai products. You'll ensure customer success across texting and web-based engagement platforms as we continue to integrate our solutions and deliver seamless support. You will work cross-functionally and remotely with a team of passionate, mission-driven individuals as we evolve into one great company with unified tools, processes, and goals.


Responsibilities

  • Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
  • Build and deliver C-Level executive presentations to articulate results and value
  • Conduct business reviews of account performance, lead segmentation and prioritization efforts, and oversee win/loss and other predictive analytics
  • Demonstrate success with renewal and retention strategies
  • Provide proactive, day-to-day support to clients
  • Turn clients into champions by ensuring ongoing value and engagement
  • Identify and pursue expansion opportunities to grow revenue
  • Meet or exceed KPIs including net revenue retention and customer satisfaction

Qualifications

  • 3+ years of experience in SaaS or CCaaS
  • Experience in account management, customer success, or adjacent roles- working with Enterprise clients with substantial Annal Contract Values
  • Strong communication and relationship-building skills
  • Strategic thinking and problem-solving ability

Bonus Skills

  • Experience with SaaS, product management, and/or AI platforms
  • Familiarity with CRM tools like Salesforce and Hubspot
  • Experience using customer success platforms such as Totango and Gainsight
  • Proficiency with data visualization and analytics platforms like Power BI or Sigma