Td Bank Senior Manager Support Canada, Ontario, Toronto 128496519
Meaningful work is fueled by meaningful performance and career development conversations with your manager.Here's some of what you may be asked to perform:
- Responsible for ensuring that the daily batches are running properly and the batch SLAs are being met.
- Escalate and work with the Oracle engineers for issues and follow through to resolution.
- Responsible to lead the team to constantly automate manual tasks and improving the various processes around the batch including ensuring the Runbooks and other supporting documentation are constantly updated.
- Responsible for ensuring DR documentation is upto date and DR tests are planned and conducted as required.
- Responsible for planning and delivering infrastructure patches
- Work with the global teams and Oracle to automate various aspects of the batch including adding validation at every layer to ensure that any failures are detected early and fail fast.
- On incidents you will be responsible for managing the bridge and coordinating the response around any incidents that are raised as a result of batch failure.
- Responsible for creating and reporting out the weekly status of the batch and environment changes along with the KPIs.
- Be responsible for tracking and managing the backlog associated with any changes that are required in the various environments to fix issues or improve processes.
- Be the point of contact in the EST timezone for other L3 vendor teams that are supporting AML applications guiding and mentoring them on best practices in TD.
- Ensure scheduled changes take place with proper testing, monitoring, and implementation and with little or no adverse impact to the business.
- Foster an environment and culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism.
- Identify all support related dependencies and risks and ensuresmitigation/contingencyplans are in place for identified risks.
Job Requirements:
Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
- University degree, preferably in technology/ engineering
- Demonstrated experience with leading the support of various Oracle OFSAA products and Financial Crime and Compliance Management (FCCM) platforms
- Very good understanding of how a typical Oracle AML batch works to generate alerts and be able to resolve issues arising from batches in a timely fashion
- At least 12 plus years of experience with production support of large scale enterprise grade applications preferably in Financial Services
- Exposure to working with Oracle database is required
- Excellent people management/ team management of geographically distributed teams
- Strong interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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