Amazon Cloud Support Engineer Storage 

Australia, New South Wales, Sydney 

125836857

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.· First and foremost this is a customer support role – in The Cloud· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals
· Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
ROLE DESCRIPTIONThis role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Storage Gateway, Glacier, Snowball, AWS Transfer for SFTP, Datasync and more.What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

- Knowledge and experience with Linux or Windows system administration
- Knowledge of client/server and distributed systems architectures.
- Knowledge of Filesystem, Block and Object storage.
- Knowledge of Storage architectures and backup/DR strategies
- Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP, UDP)