Amazon Support Engineer OTS 

United States, New Jersey, Logan Township 

125387791

About Operations Technology Solutions
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
Job Duties include, but are not limited to:
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.- Ensuring infrastructure networking and computing systems remain available during production hours.- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.- Managing local technical projects.- Maintaining or creating policies, procedures, and processes.- Identifying root-causes of operational issues and process inefficiencies.- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- High school or equivalent diploma
- 2+ years of professional or military experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- Fluent in Cisco/networking and either Linux and/or Microsoft
- Possess and maintain a current, valid Driver License

- Bachelor's degree in IT, computer science or equivalent
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Data center infrastructure and facilities experience
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects
- Excellent written and verbal communication skills
- Proven ability to work successfully with limited supervision