Microsoft Technical Program Manager 

United States, Washington 

12501983

Required Qualifications:

• Bachelor's Degree AND 2+ years experience in product/technical program management
  • OR equivalent experience.
• 1+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 4+ years experience in product/technical program management
  • OR equivalent experience.
• 4+ years experience managing cross-functional and/or cross-team projects.
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications forSeptember 11, 2024.

Analysis of Customer and Business Signals

• Collects and analyzes data on consumers, alternative solutions, and the marketplace.
• Provides insights and recommendations to support decision-making.
• Conducts research, competitive analyses, and examines trends.
• Collaborates with cross-functional teams to identify patterns and generate hypotheses.
• Works towards aligning customer needs with business goals and strategy.

Product/Service Definition

• Designs architecture and integrated solutions: Collaborates with Software and Hardware Engineering to create technical solutions for complex needs across multiple feature areas. Proposes design documents and selects optimal options.
• Goal-setting and prioritization: Translates organizational needs into program goals and prioritized deliverables. Manages risks using data analysis.
• Performance measurement: Defines success criteria and performance metrics for feature areas. Ensures telemetry development and communicates return on investment to stakeholders.

Product/Service Development

• Relationship-building and coordination: Collaborates with internal teams and external partners to drive efforts for large, complex projects. Ensures alignment on product management, tradeoffs, and improvements.
• Roadmap contribution and technical expertise: Partners with the engineering team to prioritize and deliver on feature area roadmaps. Understands value propositions and addresses technical queries.
• Project scheduling and risk management: Tracks and communicates project schedules, monitors processes, and manages dependencies. Adjusts course when needed.
• Implementation planning and monitoring: Contributes to piloting/release plans aligned with OKRs and KPIs. Collaborates with stakeholders to monitor progress.
• Governance and quality assurance: Ensures compliance with performance standards throughout the development lifecycle.

Product/Service Performance

• Data-driven insights: Collaborates with cross-functional teams to collect and analyze performance metrics (e.g., KPIs) for feature areas. Derives insights to improve development and implementation.
• Customer support and documentation: Enhances customer support experience by providing troubleshooting guidelines and best practices. Monitors product usage and investigates live-site incidents.
• Technical evangelism: Educates customers through meetings and presentations. Gathers feedback and supports sales enablement.
• Business engagement: Participates in strategic partnerships and collaborates across multiple stakeholder teams.