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IBM CyberArk Defender Certified India, Maharashtra, Mumbai 122939664
17.07.2024
Your Role and Responsibilities
Key Responsibilities:
- Team Leadership: Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development.
- Operational Management: Oversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance.
- Incident Management: Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions.
- Security Enhancement: Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management.
- Performance Monitoring: Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks.
- Patch and Upgrade Management: Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations.
- Documentation: Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations.
- Vendor Management: Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution.
- Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations.
- Reporting: Generate regular reports on system performance, incident management, and operational metrics for management review.
- Willing to work in 24/7 operations and project support activities
Required Technical and Professional Expertise
- Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience.
- Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE).
- Strong knowledge of privileged access management concepts and CyberArk technologies.
- Experience in organizations control, monitor, and secure privileged access across their IT infrastructure.
- Good Exposure in endpoint
- Analytics capabilities to identify unusual or suspicious activities related to privileged access.
Preferred Technical and Professional Expertise
- Leadership skills with the ability to guide and mentor a team effectively.
- Problem-solving aptitude with a proactive approach to resolving technical challenges.
- Strong communication skills for effective collaboration with cross-functional teams.
- Detail-oriented mindset with a commitment to maintaining high standards.
- Adaptability to changing requirements and a willingness to stay updated on emerging technologies.
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