JPMorgan User Researcher Vice President - Firmwide Resiliency 

United States, Ohio, Columbus 

122901518

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Create and conduct research to understand current processes (at varying levels from step to phases) and inform future processes, including creating process maps with layered information; likely to include collaboration with a Business Process Engineer
• Collaboratively work with partners to understand research needs and constraints and adapt research approaches to fit and provide impactful insights
• Help plan and facilitate workshops with stakeholders and product partners to understand and align on needs
• Build collaborative relationships with product and technology partners and key stakeholders, and be seen as a trusted source for representing the user
• Proactively identify opportunities to advocate for research that would help further product strategy and user experience
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Proven success educating partners on the value and use of UX research in the software/product development lifecycle
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience adapting research approach and timelines based on time and resource constraints

Preferred qualifications, capabilities, and skills

• Knowledge of and some experience with co-creation research techniques
• Experience identifying, monitoring, and reporting on analytics (e.g., Adobe Analytics for usage behaviors)