Job Purpose
As an Identity and Access Management (IAM) professional, you will be responsible for ensuring the security and integrity of our IT systems and applications. You will design, implement, and maintain policies and systems that control user identities, credentials, roles, and permissions across various IT platforms and applications. You will also monitor and audit user activities, troubleshoot issues, and comply with IT standards and regulations. To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices.
Responsibilities
- Works independently on multiple IT projects as a project team member, occasionally as a project leader.
- Works on moderately-complex to complex system issues or projects that require increased skill in multiple IT functional areas.
- May coach more junior staff.
- Ensure release management and SDLC processes are followed
- Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
- Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
- Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
- Develops and manages IT systems for business units across the enterprise.
- Develops and implements strategies to follow IT policies and procedures
- Prepares status reports on related IT functions and related projects to ensure management is appraised of current workload.
- Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness.
- Provides direct support to the business and IT staff.
- Gather and document requirements from relevant business owners
- Create and maintain documentation of system components and their operation
- Write unit and integration tests that ensure system reliability
- Help train end-users on the use of any new tooling
- Take ownership of tools and sub-components
- Properly support and manage user access and passwords per IT policies and procedures
- Proposes and implements systems enhancements that will improve the reliability and performance of the system.
- Monitors usage and performance.
- Installs, maintains, and upgrades internal server hardware and software systems used for designing and developing company products.
- Troubleshoots server, software, and hardware issues.
- Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.
- Researches, evaluates, and recommends software and hardware products.
- Maintain a secure systems environment.
- Provides new hardware specifications based on application needs and anticipated growth.
- Performs other related duties as assigned.
Knowledge and Experience
- Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience
- Knowledge of relevant IT system issues, techniques, and implications across more than one server platform.
- Must have extensive knowledge in networking, databases, systems, and/or Web operations with a primary focus on IT system administration, IT application administration but may be involved in developing enterprise IT strategies, management of projects and more complicated issues.
- Typically requires four (4) or more years of combined IT and Identity Access Management work experience with a broad range of exposure to systems analysis, applications development, along with infrastructure design and administration with at least two (2) years of experience in the IT Engineering role.
- Professional certification such as CISSP, CISM, etc. is strongly preferred.
Preferred
- Knowledge of ICE business environment and the ability to evaluate implications of changes to IT systems
- Knowledge of relevant legal and regulatory requirements
- Knowledge of common Identity Access Management frameworks
- Experience working with a diverse range of data sources/streams and managing these effectively
- Excellent analytical, decision-making, and problem-solving skills
- Knowledge of multiple operating systems and related utilities and hardware
- Knowledge of storage management, TCP/IP, and network monitoring and tools
- Knowledge of Database design and Running SQL commands
- Knowledge or Hands on Experience writing and running scripts.
- Knowledge of technical writing principles and practices
- Skill to effectively analyze and solve problems
- Skill in software installation and maintenance
- Ability to work independently as well as with a team
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective working relationships
- Strong background in operations, processes, solutions, and technologies
- Strong understanding of policy, compliance, and best practice Identity Access Management principles
- Working knowledge of Linux, Windows, and Network Operating Systems
- Knowledge of infrastructure, key processes, and technology-oriented risk issues, specifically around Identity Access Management and privacy
- Experience with enterprise risk assessment methodologies
- Proficiency in project management
- Results oriented, business focused, and successful at interfacing across multiple organizational units
- Experience with SaaS Solutions and Vendor Mgmt. (i.e. Vendor Ticketing Support and Escalations)
