JPMorgan Events Management Associate 

United States, New York, New York 

122390711

As an Events Operations Associate within our Amenity Services team, you will collaborate with a team of client center planners to ensure seamless event operations. Responsibilities include overseeing procedural compliance, engaging with senior management, and coordinating with various teams to ensure smooth event execution. The role emphasizes optimizing meeting space utilization, assigning tasks based on operational needs, and driving continuous improvement through operations meetings. Additional tasks involve managing conference calls, handling reception duties, and enhancing facilities and client experiences through operational projects.

Job Responsibilities

• Resolve daily operational challenges and foster a collaborative, problem-solving environment.
• Monitor compliance with standard operating procedures and update them regularly to ensure operational efficiency.
• Engage with Senior Management and Line Of Business representatives to ensure outstanding operational service.
• Collaborate with catering, technology, and operations teams for seamless event delivery.
• Optimize meeting space management for maximum operational utilization and efficiency.
• Assign operational tasks to team members based on expertise for exceptional results.
• Participate in operations meetings to stay informed and drive continuous operational improvement.
• Conduct pre and post conference calls and document operational details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on operational projects to enhance facilities and client experience, and conduct performance reviews.

Required Qualifications, Capabilities, and Skills

• 4+ years’ experience in the Operational Hospitality Industry (5-star hotels, Event Operations, and Food & Beverage) with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills.
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs.
• Understand the meeting planning process and management of the customer experience from an operational perspective.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
• Strong knowledge of audio-visual systems, food and beverage/catering services.
• Proficiency in Microsoft Office tools is essential.
• Willingness to work flexible shifts to cover conference center hours and locations.
• Bachelor’s degree required.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the EMS booking system is a plus.