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Bank Of America Technology Operations Specialist II United States, Texas, Plano 121782971
Today
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.
Responsibilities:
- Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
- Mentors other team members and provides technical leadership
- Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
- Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
- Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
- Provides release support when needed and manages engagement across audiences
- Provides full lifecycle management of the infrastructure and application environments
Required Qualifications:
- 3+ years hands-on experience with Unix
- 3+ years hands-on experience with Database (Oracle & Teradata)
- Hands-on experience in Hadoop
- Experience in Job scheduling tool - Autosys
- Knowledge on ETL tool - Informatica
- Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
- Knowledge on ITIL concepts like Incident and Problem Management
Desired Qualifications:
- Knowledge on Incident Management (ITSM Remedy, MyITSM)
- Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
- Good understanding of financial/banking industry
- Creative and strong problem solving skills
- Excellent written and verbal communications skills
- Ability to operate in high-pressure situations
- Results oriented, and must be able to effectively interact with Senior Management and Business Partners
Skills:
- Innovative Thinking
- Production Support
- Result Orientation
- Risk Management
- Influence
- Solution Delivery Process
- Automation
- Project Management
- Stakeholder Management
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