Cisco Customer Delivery Consulting Technical Leader 

United States, District of Columbia, Washington 

121614164

Who You'll Work With

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation’s security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

Who You Are

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
• Translate business requirements into solution design
• Mentors and develops others
• Individual contributor

Role & Responsibilities

• Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
• Has a global impact.
• Decisions impact the achievement of customer, operational, program or service objectives.
• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
• Owner and keeper of our culture.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
• Recognized as a technical expert and leader in their technical domain.
• Independently applies knowledge and experience in creating solutions for customer outcomes.
• Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
• Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long time perspective for results.
• Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.

Minimum Qualifications

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
• Expert level (e.g. CCIE) or equivalent relevant certification desired.
• CISSP, Security+ or equivalent required.
• Cisco DevNet certification is preferred.
• Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
• Ability to apply critical thinking to function effectively in ambiguous circumstances.
• Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally.
• Client facing experience. Ability to be onsite 3-4 days/week at the customer location.

In depth knowledge in one or more of the following technical domains:

Security:

• Candidate must have advanced knowledge and experience with the following areas: System Hardening and Availability, Threat Identification and Mitigation, Intrusion Prevention and Content Security, Identity Management, ASA Firewall/VPN, ESA, IOS Firewall and Confidentiality and Secure Access (PKI, IKE, RSA, etc.)
• Has experience with ISE, FirePower, SteathWatch, ASA, Firewall and/or IPS

Route Switch:

• Experienced in providing complex design recommendations integrating new features and new applications to Senior Leadership Teams. Advocate for the customer’s best interest and promote Cisco.
• Have Route/Switch advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast, Route Redistribution
• Familiarity with features, examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-as, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

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